Leggat Ancaster Toyota

Great place. Friendly people. Very helpful staff. Allan Hauck was my sales person. He’s was very helpful on finding my future vehicle. His communication response time is awesome. Had a great time shopping for a car at Toyota dealership in Ancaster. Really enjoy driving my new Toyota Corolla LE Hybrid 2026. Car is amazing on gas. Love the designs of hybrid system. electronically controlled continuously variable transmission is awesome. Planetary gear-set power-split transmission with electric motor-generators integrated into the transaxle. Regenerative braking. This car has some really cool Japanese engineering.

Excellent customer experience.

I got a warm welcome and was attended to promptly. Had a great experience with the service. Great team of workers.

Didn’t buy my vehicle from them, my own dealership sold me down the river and didn’t honour my warranty, Ancaster was willing to go the extra 1800 km to make things right these are the type of people you aren’t working on your vehicle and who you wanna buy your vehicles from

Excellent customer experience.

An excellence customer experience!

Excellent service, quick turn around!

Excellent customer experience.

Excellent customer experience.

I had a wonderful experience at Ancaster Toyota dealership during my most recent service visit. The team was honest, professional, and efficient, making the entire maintenance process smooth and stress-free. Everyone was friendly and courteous, and they took the time to ensure I felt valued as a customer. I left feeling confident that my vehicle was well cared for and safe to drive. I highly recommend this dealership to anyone looking for reliable, trustworthy service and excellent customer care.

Mike was great! Understood our desire not to put a lot of money into our old 2009 Matrix. Did the necessary repairs with concise, knowledgeable explanations. The car is running great!

Excellent customer experience.

Excellent customer experience.

I've been going to Upper James Toyota for years. My Rav4 needed a windshield replacement and after not getting the attention from Upper James and being told they would have to scedme in for the following week I contacted these guys and they had it sorted out by the next day. Didn't charge me any extra and installed the OEM for the same price as the aftermarket. Really happy with their professionalism, quality of work and quick turn-around time. Will definitely be going back next time I need work done on my car.

My 2025 RAV4 had to be towed to Ancaster Toyota after the parking brake actuator failed. Because it happened late at night, I called the dealership the following morning. I was told the replacement actuator would take about five days to arrive. I then asked whether a loaner vehicle was available. I was told there were no loaners, but I could rent a vehicle through the dealership for $40 per day. Since I needed transportation, I agreed and was told they would call when everything was ready. About four hours later, I took an Uber to the dealership to arrange the rental, only to be told the rental vehicle was still in Brantford. At that point, I questioned why I was expected to pay for a rental on a warranty repair. Only then was I told they could simply disable or remove the failed actuator, allowing me to drive my own vehicle safely until the replacement part arrived. I was surprised this option wasn’t mentioned when I first called. Instead, the initial solution presented was a rental at my own expense. The replacement part ultimately took 10 days to arrive. I was given a 10:00 a.m. appointment for the repair and dropped my vehicle off at 9:00 a.m. because I had another appointment. The service advisor said they would call me when the work was complete. After my appointment, I waited in the customer lounge until around noon, assuming the estimated two-hour repair would be finished. When I asked about my vehicle, I was told it had been parked outside and was ready. The advisor checked and said it had been sitting there for about 20 minutes. However, when I signed the repair paperwork, I noticed it had been printed at 9:30 a.m., indicating the work had actually been completed much earlier. No one called to let me know my vehicle was ready, despite saying they would. As a result, I spent roughly two hours waiting unnecessarily. The repair itself was completed successfully, but the communication throughout the process was disappointing. Failing to mention that my vehicle could have been made drivable instead of recommending a paid rental, and then failing to notify me when the repair was finished, showed little respect for my time or my money. What’s worse is I replied to Ancaster Toyota via email when they asked for a review and no response whatsoever.

This is the cleanest, friendliness and most professional dealership I've ever been too. Will continue to trust them with our vehicle and will be getting our next here as well.

Excellent customer experience.

very efficient at check-in desk for Service and appreciated the ride to and from Dundas while our vehicle was being updated.

Very pleased with Ancaster Toyota experience. Service was quick and the staff were friendly. The Service area was very clean and welcoming.

I visited Ancaster Toyota with questions about my new car. I met with Kate Tebbutt, who went above and beyond with her service knowledge, kindness to a new car owner and her ability to help with my questions. She took time out of her day to support me through a call to Toyota Canada and we were able to resolve my questions! Kate is an absolutely outstanding person and very smart! Thank you for this very positive experience, Kate!!